Download Help
How does this work?
We sell downloadable ebooks – no physical printed copy or CD-ROM will be mailed to you. Our website will grant you instant access to download the manuals you purchased via an email link once you complete payment. When you download the manual to your computer, it is yours for good.
How do I download the manual I paid for?
Once the payment is successfully completed, a download link will be automatically generated and you will find it in the checkout page. We will also send you the download link via e-mail. To start downloading you eBook look for the “Click here to download” text in the E-Mail or Checkout page. If you have not received an e-mail within 10 to 30 minutes, please check your “junk/spam inbox” or contact us.
I have not received my manual, what next?
There could be a few reasons why:
The email address entered at checkout may have been incorrect or contained a typo
The email has landed in your “spam inbox” or was blocked by your email service provider
Payment has not yet cleared
Please contact us with you order information (name, email address used at checkout, payment ID) for assistance.
How do I view the manual I purchased?
Most manuals are in PDF format. We recommend Adobe Reader (free) as a PDF viewer. Be sure to save the file to your computer/tablet for permanent viewing.
How do I open a zip file?
Some manuals contain multiple files compressed into a zip archive. The zip file download will need to be “unzipped” before you can view the contents. Instructions can be found below.
Windows: http://windows.microsoft.com/en-us/windows-8/zip-unzip-files
Mac: http://support.topspinmedia.com/hc/en-us/articles/204262713-How-to-extract-a-zip-file-on-a-Mac
iPhone and iPad devices: http://osxdaily.com/2013/05/13/open-zip-files-iphone-ipad/
For best results, we highly recommend downloading zip files to a desktop/laptop computer instead of mobile devices.
Do you offer refunds?
We offer a 7-day money-back guarantee on all downloads purchased through our website. If you are not completely satisfied with your purchase, please contact us with a short explanation and we will resolve the issue and/or refund the transaction. our Email Address: [email protected] We will get back to you within 24 hours.
Which payment methods do you accept? Is your website safe?
We accept secure PayPal. Your sensitive payment information is never stored on our systems. Additionally, all files are routinely scanned for viruses and malware.